Who Handles Shipping?
Purchases made through a NeuroZoom offer link may be processed by a third-party merchant. The merchant's checkout page and order confirmation provide the controlling information about fulfillment, delivery estimates, shipping charges, and tracking.
Processing and Delivery Estimates
Processing times and transit times can vary with destination, stock availability, carrier conditions, weekends, holidays, and order volume. Any estimate shown during checkout is supplied by the merchant and is not a guaranteed delivery date.
Shipping Fees and Tracking
Review the final checkout total for shipping fees, taxes, and any applicable handling charges before placing an order. If tracking is available, the seller or carrier generally provides tracking information after dispatch.
Incorrect Address or Delivery Problems
Check your shipping address carefully before submitting an order. If a package is delayed, marked delivered but not received, damaged, or sent to the wrong address, contact the seller or carrier using the details in your order confirmation.
Returns and Refunds
Return eligibility, return shipping costs, refund timing, and guarantee conditions are determined by the merchant's current terms. Contact the seller before returning any NeuroZoom product and retain your order number and shipping records.
International Orders
Where international shipping is offered, buyers may be responsible for customs duties, import taxes, or other local charges. Confirm product eligibility and local requirements before ordering.